Privacy Policy for Korero Opinion Surveys
This policy explains how HelloKorero Limited T/A Korero handle the information you share with us when you participate in our surveys. We aim to be transparent and straightforward, so if you have any questions, just get in touch at ask@korero.io By using our survey platform, you’re agreeing to the practices described here.
1. Information We Collect
When you sign up and participate in our surveys, we collect a few pieces of information to make the process work smoothly and give you access to the results. Here’s what we may collect:
- Personal Details: Your name, email address, company name, job title, and phone number.
- Survey Responses: The survey answers provided by you and your team are anonymous unless you choose to include personal details in any free-text responses.
- Technical Information: This might include your IP address, browser type, operating system, and similar details. This helps us keep things secure and improve your experience.
- Tracking Data: If you’re managing a team survey, we track completion rates and provide aggregated, anonymous data about survey results for your team or business through your admin account.
2. How We Use Your Information
We only use your information to make the survey process work as you’d expect. Specifically, we use it to:
- Run the Survey: So you can participate, share your feedback, and view the results.
- Team Survey Tracking: If you’re monitoring your team’s survey progress, we use this data to show completion rates. This data stays anonymous unless someone shares personal details in a free-text box.
- Provide Results: We give you access to survey outcomes via your account.
- Stay in Touch: To send you relevant survey communications and links
- Improve Our Services: We analyse trends and feedback to improve how our surveys run.
3. Sharing Your Information
We keep your information safe and never sell, rent, or trade it. However, there are a few instances where we may share it:
- Trusted Service Providers: We work with third-party providers (like hosting services such as Microsoft) to keep things running smoothly. They’re bound by strict confidentiality agreements.
- Legal Requirements: If the law requires it (e.g., a legal request), we’ll share only what’s absolutely necessary.
- Partnership Companies: We share anonymised results and overall scores, along with the related company names, with Best Workplaces Limited T/A Best Workplaces in Travel, to assist in identifying award winners and with any associated award entries. Individual survey responses and identifiable data are not shared as part of this process.
4. Keeping Your Information Safe and Where We Store It
We take security seriously. Your data is protected with measures designed to prevent unauthorised access, disclosure, or loss. We store your data on secure servers in the European Economic Area (EEA). By submitting your personal data, you agree to this.
5. Your Rights
With regards to your data, you have the right to:
- Access It: Ask for a copy of the personal information we have about you.
- Correct It: Request corrections if anything is inaccurate or incomplete.
- Delete It: Ask us to delete your information - though legal requirements may apply and this may affect your entry.
- Object: Say no to certain types of processing in specific situations.
If you’d like to make a request, email us at ask@korero.io
Note: Survey responses and results are anonymous, so we can’t identify or retrieve individual responses.
6. Cookies and Tracking Technologies
Like most websites, we use cookies to make things work better for you. Cookies are small files that get stored on your device, and they help us keep you logged in and make the platform easier to navigate. We use essential cookies. These are necessary for the platform to function properly. You can manage or disable cookies in your browser settings. Please note that turning off cookies might impact how well the platform works for you.
7. Updates to This Policy
We may update this policy from time to time to reflect changes in how we operate or comply with new regulations. Any updates will be posted here.
8. Contact Us
If you have any questions about the information above or how we handle your information, you can contact us at ask@korero.io
